FAQs

Find answers about shopping, selling and using Vicsmall.

96 frequently asked questions

Vicsmall is an online marketplace that connects customers with independent vendors offering products across different categories, including fashion, electronics, beauty, food and beverages, home and living, automotive products, sports and fitness, baby products and more. Vicsmall provides the platform through which customers can discover products, place orders, make payments and interact with approved vendors.

Still need help?

Can't find the answer you're looking for? Our support team is here to help with your questions about shopping, orders, payments, selling on Vicsmall and more.

FAQs

Find answers about shopping, selling and using Vicsmall.

96 frequently asked questions

Still need help?

Can't find the answer you're looking for? Our support team is here to help with your questions about shopping, orders, payments, selling on Vicsmall and more.

FAQs

What is Vicsmall?

Does Vicsmall sell the products directly?

Do I need an account to shop on Vicsmall?

How do I create a Vicsmall account?

How do I find a product?

What are Vicsmall Reels?

Are all products on Vicsmall genuine?

Why are similar products sold at different prices?

Can a product price change?

What does “out of stock” mean?

Can I purchase used or refurbished products?

How do I place an order?

How do I know whether my order has been confirmed?

What happens after I place an order?

Can a vendor reject my order?

Can Vicsmall cancel my order?

Can I cancel an order myself?

Can I buy products from different vendors in one order?

What payment methods does Vicsmall accept?

Is it safe to make payments through Vicsmall?

A vendor asked me to pay directly into their bank account. What should I do?

Does Vicsmall charge customers commission?

Why was my payment unsuccessful?

Can I pay for an order in instalments?

How will my order be delivered?

How much does delivery cost?

How long will delivery take?

Why did products from the same order arrive separately?

What should I do if my order is delayed?

What if my order says delivered but I have not received it?

Can I return a product?

What if I receive the wrong product?

What if my product arrives damaged?

What if the product is different from its description?

Can I return something simply because I changed my mind?

How will I receive my refund?

Does the vendor decide whether I receive a refund?

Can I leave a review?

Can a vendor ask me to remove a bad review?

What behaviour is not allowed on Vicsmall?

How do I contact Vicsmall?

Who can sell on Vicsmall?

What documents do I need to register as a Vendor?

Does submitting an application guarantee approval?

Can I sell as an individual without a registered company?

Can I have more than one Vendor Account?

How do I list a product?

Does Vicsmall approve every product before it appears?

Who sets the selling price?

Can I change my prices?

Can I list products that are currently unavailable?

Can I sell used or refurbished products?

Can I sell any type of product?

How does Vicsmall commission work?

Can you give an example of how the Commission override works?

Where can I see my Commission Rate?

Is Commission charged on delivery fees?

Does Commission apply before or after a discount?

Can my Commission Rate change?

Can different Products in my store have different Commission Rates?

Can Vicsmall give a Vendor a special Commission Rate?

Is there a fee to become a Vendor?

What is a Premium Vendor plan?

Does paying for Premium guarantee sales?

Can I advertise my Products on Vicsmall?

Can I use affiliates to promote my Products?

Can Vendors upload Reels?

What kind of content can I upload in a Reel?

Does Vicsmall approve Vendor Reels?

What happens when I receive an Order?

How quickly must I respond to an Order?

What happens if I don't respond to an Order?

Can I reject an Order?

What happens after I accept an Order?

Who handles delivery?

What are my packaging responsibilities?

When should I mark an Order as dispatched?

When do I receive my money?

Why doesn't Vicsmall pay me immediately when the customer pays?